Frequently Asked Questions
How much does shipping cost?
We offer free shipping on all orders, with no exceptions.
No hidden fees or surprises, regardless of the size or weight of your package.
All details can be found in our Shipping Policy.
How long does delivery take?
We strive to deliver your order as efficiently and reliably as possible. Our delivery schedule:
Orders placed before 10:00 PM (CET):
Delivery usually takes 4 to 11 business days, depending on your location.
Our 2-step delivery process
- Processing time
1–3 business days
Order confirmation, preparation of individual details, quality control, and careful packaging. - Shipping time
3–8 business days
Shipping from our logistics center to your address.
The exact delivery time depends on the destination.
Order tracking
You can track your order anytime from our tracking page.
Still have questions? Write to us at info@modalucia.com we will be happy to assist you.
Where are your products made?
All orders are processed and shipped from our production and logistics center in China.
This allows us to offer competitive prices worldwide.
Which countries do you ship to?
We ship to all addresses within Spain and the Balearic Islands.
How does your return policy work?
If something doesn’t fit, you have 30 calendar days from receipt of your order to return it.
Return shipping costs are your responsibility.
After review, we will refund the amount using the same payment method used for the purchase.
More information in our Refund policy.
Are there exceptions to returns?
Partial refunds can be made in the following cases:
- Items with visible signs of use
- Items not in their original condition
- Missing or damaged items (not due to our error)
- Items returned after more than 30 days
All details can be found in our Refund policy.
I have a problem with my order. How can I contact you?
✉️ Write us an email:
info@modalucia.com
Monday to Friday, 9:00 AM – 5:00 PM (CET)
📞 Phone:
+31 6 58 01 26 74
📍 Address:
Los Omeyas 5 Local, Unit #1098, 14005 Córdoba, Spain
💬 Prefer to do it online?
Use our contact form — we usually respond within 24 hours.
📄 Business information
Below you will find the legal information of our company:
Trade name: Moda Lucia
Operated by: BUsinessMAestro
Commercial registration number (KvK): 93826141
VAT Number: NL005046367B13