Cancellations

We understand that plans can change. If you would like to cancel an order, we will be happy to help.

Cancellation period
Please contact us within 24 hours of placing your order via info@modalucia.com so that we can process your request before the shipping process begins.

After 24 hours
Once your order has been processed or shipped, cancellation may no longer be possible. In that case, we ask that you wait to receive the delivery and then use our Refund Policy if you wish to return the item.

Your satisfaction is our priority, and we will be happy to assist you every step of the way.

Thank you for your trust!

✉️ Email us:
info@modalucia.com
Monday to Friday, 9:00 a.m. – 5:00 p.m. (CET)

📞 Phone:
+31 6 58 01 26 74

📍 Address:
Los Omeyas 5 Local, Unit #1098, 14005 Córdoba, Spain

💬 Would you prefer to do it online?
Use our contact form — we normally respond within 24 hours.

📄 Company information
Below you will find our company's legal details:
Trade name: Moda Lucia
Operated by: BUsinessMAestro
Commercial register number (KvK): 93826141
VAT number (BTW): NL005046367B13