Frequently asked questions
How much does shipping cost?
We offer free shipping on all orders, without exception.
No hidden fees or surprises, regardless of your package's size or weight.
All the details can be found in our Shipping Policy.
How long does delivery take?
We strive to deliver your order as efficiently and reliably as possible. Our delivery schedule:
Orders placed before 22:00 (CET):
Delivery usually takes 4 to 11 business days, depending on your location.
Our 2-step delivery process
- Processing time
1–3 business days
Order confirmation, preparation of individual details, quality control, and careful packaging. - Shipping time
3–8 business days
Shipping from our logistics center to your address.
The exact delivery time depends on the destination.
Order tracking
You can track your order at any time from our tracking page.
Do you still have questions? Write to us at info@modalucia.com we will be happy to help you.
Where are your products manufactured?
All orders are processed and shipped from our production and logistics center in China.
This allows us to offer competitive prices worldwide.
Which countries do you ship to?
We ship to all addresses within Spain and the Balearic Islands.
How does your return policy work?
If something does not fit, you have 30 days from receipt of your order to return it.
Return shipping costs are your responsibility.
After review, we will issue the refund using the same payment method used for the purchase.
More information is available in our Refund Policy.
Are there any exceptions to the return policy?
Partial refunds may be issued in the following cases:
- Items showing visible signs of use
- Items that are not in their original condition
- Missing or damaged items (through no fault of ours)
- Items returned after more than 30 days
All the details can be found in our Refund Policy.
I have a problem with my order. How can I contact you?
✉️ Email us:
info@modalucia.com
Monday to Friday, 9:00 – 17:00 (CET)
📞 Phone:
+31 6 58 01 26 74
📍 Address:
Los Omeyas 5 Local, Unit #1098, 14005 Córdoba, Spain
💬 Would you prefer to do it online?
Use our contact form — we usually respond within 24 hours.
📄 Company information
Below you will find our company's legal details:
Trade name: Moda Lucia
Operated by: BUsinessMAestro
Commercial registration number (KvK): 93826141
VAT number (BTW): NL005046367B13